Our Services

Child/Educational Psychology

Speech Therapy

Groups

 

Our Policies

PAYMENTS

All therapy session invoices must be paid on the day of service.

 

GROUP PAYMENTS POLICY 

All group invoices are paid in full at the start of each term, this enables us to pay our staff to run the group.

If you need your invoice broken down into weekly or fortnightly invoices, please make arrangements with our accounts.  If you are paying in this way, please note that if your child misses a group session, you are still liable to pay the invoice for that week or fortnight, as it forms part of the whole group term payment just like you would with other extra-curricular activities like basketball, footy, netball, swimming etc, where you pay your fees by term, this is the same with group.

 

CANCELLATION POLICY

If you are unable to attend an appointment you need to notify the therapist 2 full business days prior to the appointment.  If you fail to notify the therapist within this time frame you will be charged the full amount of the session fee.  Please note, as per the NDIS guidelines, this also applies to out of clinic visits (school, kinder, home). You will be charged the full session fee and provider travel if 2 full business days notice is not given.

 

EXPLANATION OF WHY PROVIDER TRAVEL IS CHARGED ON CANCELLATIONS

  According to NDIS Cancellation Policy, Short notice cancellations leave the therapist with a loss of income as rescheduling another client can be difficult, especially our therapists that have full calendars.  Gaps in scheduling reduce efficiency, especially with school visits where provider travel is charged, leading to idle time that could have been allocated to other participants.  The travel time affects the scheduling of another participant receiving therapy.  E.G. When a therapist attends a school visit, they are needing to allocate additional time to travel back and forth between the clinic or another school.  As it is a convenience for participants to have the therapist come to a school, in reality the therapist is lessening their capacity to see additional clients in their day, as a therapist can see more clients in the clinic than going out to schools.  Hence NDIS has specified this in their cancellation policy which is designed to create fairness and accountability for both participants and providers and protect providers from financial loss.

 

EXPLANATION OF WHY PROVIDERS TRAVEL IS CHARGED ON CHANGES TO AN ORIGINAL ORGANISED APPOINTMENT

According to NDIS Cancellation Policy and Short notice changes, it leaves the therapist with a loss of income as rescheduling another client will be difficult, since the therapist allotted time for travel to and from the school and the therapists have full calendars.  Gaps in scheduling reduce efficiency, especially with school visits where provider travel is charged, leading to idle time that could have been allocated to other participants.  The travel time affects the scheduling of another participant receiving therapy.  In reality, the therapist is lessening their capacity to see additional clients in their day.  Hence NDIS has specified this in their cancellation policy which is designed to create fairness and accountability for both participants and providers and protect providers from financial loss.